User Can't Access Confluence Cloud

Symptoms

A user or more can't access the Confluence application in Cloud, but they can access Jira and other apps within the same instance.

Cause / Solution

A few possibilities can prevent a user from accessing Confluence. Check the error and follow the associated steps below.

Issue 1

"<User> doesn't have access to Confluence on URL.atlassian.net"

The error indicates that the user lacks access to the product or site. Please verify the user has been granted access by following the procedure outlined in "Give users access to products."

Issue 2

"Verify your email before requesting access."

This error indicates that while the organization approves the domain, the account remains unverified. Please select Re-verify Your Account and complete the verification process through the email sent to your mailbox.

Issue 3

"It looks like our database is taking a little longer than usual to sync up."

This error signifies that the user profile has not yet been synchronized with the database, and synchronization is currently pending. The issue is expected to be resolved automatically within a few minutes. However, if the problem persists, please contact Atlassian Support to request a manual initiation of the database re-sync process.

Ensure the above settings are in place, and the user should be able to access Confluence without much trouble.