Personal Space import fails with 'A personal space already exists for user ~'

Summary

Importing a Personal Space backup fails with the following error message:

Example screenshot:

Environment

Confluence Cloud

Diagnosis

Confirm if a Personal Space already exists for the affected user.

This can be done by clicking on Spaces > View all spaces and finding the user's First and Last Name.

As an alternative, we can use the direct URL to the user's Personal Space:

1. Copy the alphanumeric value from the error message (including the ~ symbol);

2. Copy the following URL:

   https://<DOMAIN>.atlassian.net/wiki/spaces/~/overview

3. Replace <DOMAIN> with your own domain's name;

4. Replace the ~ symbol with the value copied from the Import screen;

5. Hit Enter to navigate to the URL.

Example: https://<DOMAIN>.atlassian.net/wiki/spaces/~5e79d70d534b3c0c42c2ea0f/overview

Cause

Confluence will prevent any Spaces to be imported if the Space Key matches an existing Space to avoid overwriting any data.

This is mentioned in Import a Confluence Cloud space:

Example: trying to import a Space named "Charlie of Atlassian" with a Space Key of 'CA' will be blocked if another Space already exists with a matching Space Key of 'CA', for instance "Customer Advocates".

The same logic applies to Personal Spaces, however the Space Key will be an alpha-numeric string that matches the UserID in this case.

Solution

Delete the user's Personal Space, then re-attempt to import the backup.

If the user doesn't have a Personal Space, the following message will be displayed:

Example screenshot:

In this case, importing the Personal Space from a backup should work just fine.

If the Personal Space was deleted but the Import is still failing, please open a Support ticket with us via https://support.atlassian.com/contact/ .