Resolve missing tabs and fields on the Jira Cloud Create Issue screen by adjusting the Configure Fields setting

Summary

This article shows you how to resolve how some users are unable to view tabs and fields on the Jira Cloud Create Issue screen, while other users can see them.

Diagnosis

1. Log in as a user experiencing the issue.

2. Open the Create Issue dialog in Jira Cloud.

3. Observe that certain tabs or fields are missing from the screen.

4. Click the Configure Fields option in the Create Issue dialog.

5. Check if All Fields is selected or if a limited/custom selection is active.

6. Compare with a user not facing the issue (ensure they have “All Fields” enabled).

Cause

This is typically caused by the user's Configure Fields option not being set to display All Fields.

Solution

Option 1: Steps for users

• Open the Create Issue dialog in Jira Cloud.

• Look for the Configure Fields button (or a “Show fields” option, often via a 3-dot menu near the top right).

• Click this button and ensure that All Fields is selected (not “Custom fields” or a limited selection).

Option 2: Steps for admin

If user steps don’t resolve the issue, admins should:

1. Navigate to Project Settings > Screens and confirm all required fields are on the Create Issue screen.

2. Check Field Configuration schemes and ensure fields are not hidden.

3. Verify that affected users have permissions like Edit Issues.

4. Turn off any “Hide unused fields” setting that could be limiting visibility.

For Server/DC, see Cannot see the tabs in the Jira create screen.