Reset your Cloud site if you have two or more products on the same URL

Summary

Solution

Pre-requisite

• Verify the Billing Engine:

  

  For more information, please see Understand the improved Atlassian billing experience.

• If you have the improved billing experience, please see Reset and delete sites if you have an improved billing experience instead.

• If you have the original billing experience, follow the steps below.

• If you have activated the cloud migration trial, please ensure to deactivate it by referring to the article Verify if your cloud site is enabled with cloud migration trial (CMT) before proceeding with the steps below.

• If you are currently using an enterprise license tier, please ensure that you downgrade it to the Premium tier by referring to the article Verify if you are using an enterprise license tier before proceeding with the steps below.

• It is essential to have site admin permissions for the cloud site, which requires resetting.

Steps to reset the cloud site

You can choose to reset only one product or both. If you want to reset both, you must reset one product at a time.

1. Select > Administration (or go directly to admin.atlassian.com).

2. Select the relevant organization or site, if you have more than one.

3. Select Billing in the navigation bar.

4. Select Manage on the product you want to reset.

   Screenshot

   

5. Enter the word DELETE into the field and select a reason for deletion.

   

6. After an hour, go to Billing > Actions > Manage on any product you have on the desired site. This way, any deleted products will appear under a new Inactive tab on the Manage Subscriptions screen. Note that you must wait an hour for the Inactive tab to appear. Also, these products are suspended, and you can't access them in this state.

   

7. Look for the product you want to reset (Jira or Confluence), select the 3-dot icon "…" in the product card, then choose Delete Immediately.

   

8. Enter the word DELETE into the confirmation screen.

9. Click Delete immediately.

10. You can now reactivate the product without content (resetting all data) from your cloud site Administration page.

    1. Go to Products in the navigation bar.

    2. Click Add Product.

    3. Select the product you deleted in Step 8.

    4. Select Add to an existing site.

    5. Choose your site and select Add.

    6. Select Reactivate on the product you just reset. This creates an empty copy of your product.

       

11. After you have reactivated your product, you can then reset another product.

12. Once the reset is completed, if you were on an enterprise license, follow Step 5 under Verify if you are using an enterprise license tier to reactivate it. If you had an active cloud migration trial, follow Step 5 under Verify if your cloud is enabled with CMT to reactivate it.