Deleting your Atlassian Account when you are the Billing or Technical Contact
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Atlassian allows the deletion of personal data in coordination with GDPR and other regulations. This page describes some of the configurations required to enable that deletion.
Solution
About Billing and Technical Contacts
Atlassian blocks the deletion of personal data for primary billing contacts and primary technical contacts to ensure that customers can maintain a business relationship without losing access. If you’re an individual user who’s also the primary technical or billing contact for a site and you want to delete your Atlassian account, you’ll need to either assign another person to be the primary technical or billing contact or delete your site.
Option 1: Change the primary billing or technical contact for your site(s)
The easiest option to maintain continuity is to transfer contact from yourself to another appropriate contact within your organization. See How do I update the Billing and Technical Contacts for my Atlassian products for a procedure on adding contacts.
Note that the new contact must log in to make themselves the primary contact to complete the process.
Once this is complete, you can delete your profile at id.atlassian.com/manage-profile/account-preferences. Details on the deletion are described at Delete your account.
Option 2: Delete your site(s)
For the appropriate product:
Cancel your site subscription (Jira or Confluence).
Delete your account (Bitbucket).
Unsubscribe from Atlassian Access (Access). Note that currently, additional support is required for Access subscriptions. Please contact support (see below).
Return to delete your Atlassian Account.
There are built-in delays for both processes above. Your site subscription will be terminated at the end of the current billing cycle, which may require waiting 60 days or 15 days for evaluations. This is outlined in our Data Storage FAQ (see What happens if I cancel my Atlassian product subscription?).
Additionally, the Atlassian account deletion has a 15-day waiting grace period. See the page Delete Your Account for details.
Please get in touch with support if you’d like to expedite either of these processes.
Option 3: Expedite with Atlassian Support
If you have a paid subscription and neither self-service option is appropriate, please contact support for assistance. File a support ticket at https://support.atlassian.com/contact under “Personal Data and GDPR.” After validating your eligibility and authentication, our support team can help expedite a request. Please know we can only accelerate Atlassian account deletion to the earliest of 15 days.
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