Provision and sync users from an identity provider
Make changes in your identity provider to users and groups and sync them to your Atlassian organization.
Disconnect your identity provider for portal-only customers
When you disconnect an identity provider for your portal-only customers:
They can’t access your help center with single sign-on.
They keep their portal-only accounts for the Jira Service Management site.
When a customer tries to log in to your help center, they need to set a password for their account. The customer can then log in to your portals.
Before you can disconnect your identity provider for portal-only customers, you need to:
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
Disconnect your identity provider for portal-only customers with original user management:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Jira Service Management.
Select (more option) > Identity provider.
Select the identity provider you’d like to disconnect.
Select (more option) > Disconnect.
Disconnect your identity provider for portal-only customers with centralized user management:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products.
Under Sites and products, select the site your want to connect the identity provider.
Under Jira Service Management, select Portal-only customers.
Select (more option)> Identity provider.
Select the identity provider you’d like to disconnect.
Select (more option) > Disconnect.
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