Rovo Agent returns incorrect information when summarizing Confluence pages

Summary

Learn how to fix inaccurate Atlassian Rovo summaries by ensuring your agent and Confluence content are hosted on the same site.

Diagnosis

A Rovo Agent configured to summarize a specific Confluence page returns content that is inaccurate or unrelated to the target page. This article applies to Atlassian Cloud.

Cause

Rovo Agents currently cannot perform cross-site content retrieval. If an agent is created on one site (e.g., site-a.atlassian.net) but is instructed to read or summarize a page located on a different site (e.g., site-b.atlassian.net), the ContentReadTool will fail to access the data. In some cases, the agent may attempt to fulfill the request by pulling information from other available sources like Jira, leading to irrelevant summaries.

Solution

To ensure your Rovo Agent can accurately read and summarize Confluence pages, the agent must be created and configured on the same site where the Confluence content is hosted.

Follow these steps to resolve the issue:

1. Navigate to the specific Atlassian site that hosts the Confluence page you want to summarize.

2. Create a new Rovo Agent on that site.

3. In the agent configuration, go to Knowledge.

4. Select Custom knowledge and click Add knowledge.

5. Choose Confluence and use the Select content under option to pick your specific page or space.

6. Navigate to Skills and ensure the Read page skill is added to the agent.

7. In the Instructions section, provide clear guidance on how the agent should summarize the content (e.g., "Use the Read page skill to summarize the linked Confluence page in 3 bullet points").

8. Save the agent and test the prompt again.

By keeping the agent and the content on the same site, the agent will have the necessary permissions and technical access to retrieve the page data using its configured skills.