Restore missing Rovo agents after app upgrades in Atlassian Cloud

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

Upgrading third-party or marketplace apps can cause Forge-built Rovo agents to become missing or inactive in your instance. This article explains how to restore these Forge-built Rovo agents

Solution

If your Rovo agent is missing after an app upgrade, reinstall the affected app to restore the agent.

Follow these steps:

  1. Go to Settings > Apps.

  2. Select Manage apps.

  3. Locate the third-party app that contains the missing Rovo agent.

  4. Uninstall the app.

  5. Reinstall the app from the Atlassian Marketplace.

Updated on September 15, 2026

Still need help?

The Atlassian Community is here for you.