No Cloud ID found for this team/enterprise error when using Rovo for Slack

Summary

After integrating the Atlassian Rovo app in Slack and interacting with the Rovo app, you might encounter the following error messages:

"Cloud site mapping does not exist. Please complete the app onboarding to proceed further."

“No Cloud ID found for this team/enterprise. Please contact your admin.”

This means that during the onboarding setup integration, the cloud ID wasn’t setup, or wasn't or added correctly.

Steps to reproduce/confirm:

1. In the left navigation, find Apps.

2. Select Manage > Browse Apps.

3. Search for Atlassian Rovo and select it.

4. Start a New chat

5. Interact with the Rovo app.

Solution

1. Visit https://rovo-integrations.atlassian.com/slack/onboard/welcome to reconfigure the integration by thoroughly completing the onboarding steps for the Rovo app in Slack. Ensure that all steps are followed carefully to set up the cloud site mapping correctly and avoid integration errors.

2. The Slack admin follows the onboarding steps, Get Started and Install app. This will reinstall the Atlassian Rovo app in Slack.

3. As the Slack admin proceeds to the Add Site step, they can add the Atlassian site here and specify the Bot account to be used for the integration. Make sure this account has the right product permissions, as all Rovo actions in channels will use this bot’s access.

   • If the Slack admin is different from the Atlassian organization admin, the Slack admin must share the URL of this page with the Atlassian organization admin to proceed with the steps.

4. The Atlassian org admin completes the cloud site mapping and finalizes the setup.

5. Once you see the “successful configuration” message, test the Rovo app in Slack to verify the setup. If you encounter any issues or lack proper permissions (e.g., Slack admin or Atlassian org admin rights), ensure that these roles collaborate to complete the process successfully.