XML Import Error: "GenericDelegator.makeValue could not find entity for entityName"
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The following documentation will guide you in resolving the XML backup import error could not find entity for entityName: CommentVersion
Overview
When migrating data from Jira Server to Jira Cloud through XML backup import, the process might encounter a failure. An error message will be displayed on the screen:
1
There was an error importing file CSSSRB-765.zip: Validation failed. Following issues were reported: [GenericDelegator.makeValue] could not find entity for entityName: CommentVersionThis issue occurs due to the existence of the following tables in Jira Server that don't exist in the Jira Cloud.
IssueVersion
CommentVersion
WorklogVersion
Solution
To fix the issue, follow the workaround below:
Unzip the server backup. There will be two files entities.xml and activeobjects.xml.
In the entities.xml file, search and remove these entries:
IssueVersion
CommentVersion
WorklogVersion
Once removed, save the entities.xml file and zip it together with activeobjects.xml.
Perform the restoration once again in Cloud.
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