"We are currently updating the migration service" message in JCMA

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

When trying to run the Jira Cloud Migration Assistant (JCMA) to migrate from Server to Cloud, the migration plan fails and the following message appears:

(Auto-migrated image: description temporarily unavailable)

Solution

Updated on April 17, 2025

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