Run now button is greyed out in the migration plan
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Learn what to do when the Run now button is greyed out in your migration plan.
Overview
When this button is greyed out, it means there are still dependencies preventing the migration plan start.
Often, this is caused by not all the pre-checks successfully executing:
The pre-checks must be executed in order for the migration assistant to allow the migration to start.
In the application log file (atlassian-jira.log or atlassian-confluence.log), the below signatures are also present:
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Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/xxxx-TrustedDomains.ser (Permission denied)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(Unknown Source)
at java.base/java.io.FileInputStream.<init>(Unknown Source)
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Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-AppOutdated.ser (Permission denied)
Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-CloudFreeUsersConflict.ser (Permission denied)
Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-ConfluenceSupportedVersionCheck.ser (Permission denied)
Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-ContainerTokenExpiration.ser (Permission denied)
Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-GroupNamesConflict.ser (Permission denied)
Caused by: java.io.FileNotFoundException: /var/atlassian/confluence/application-data/shared-home/migration/check/3699433bxxxx-InvalidEmails.ser (Permission denied)
Solution
List the permissions of the folder structure in the server where the product is hosted:
1$ ls -l /var/atlassian/confluence/application-data/shared-home/migration/check/Ensure the folder structure has sufficient read permissions (the default set of permissions for this folder is drwxr-x---).
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