Projects are not visible during the Project selection step.

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

The article below guides on resolving project visibility issues during the project selection process when migrating between cloud platforms.

Solution

Overview

When creating a new migration plan from one Jira cloud site to another, after choosing the destination site, an issue arises where projects are not visible for selection.

Project Selection Page

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This issue occurs when any project is linked to a null or invalid Lead, causing the entire project list to become invisible within the migration plan.

Lead information missing on project

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Fix the Project visibility Issue

  1. Access the Source cloud instance.

  2. Navigate to ProjectsView all projects to display a list of all projects.

  3. Identify the project where the Lead is absent.

  4. Proceed to Project Settings for the identified project from the previous step → Details.

  5. Modify the entry in the Project Lead field with a valid user.

  6. Save your changes.

Once the above steps are followed, attempt to choose the projects from the migration plan again.

Updated on April 17, 2025

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