Assess your apps option is missing from the migration assistant home page

Summary

Learn what to do when the Assess your apps option is missing in your migration assistant home:

Overview

There are two reasons main reasons for this behaviour:

Invalid email address

This issue can happen when the user account trying to assess the apps doesn't have an email address, even if the user account is a Jira system administrator.

You can see the below message in the application log file atlassian-jira.log:

Therefore, the user trying to assess the apps must have a valid email address. This is also a pre-requisite for migrating users and would later show up in the migration showing an error of invalid email address.

We're tracking this behavior on the following bug report:

• MIG-1360 - JCMA: App Assessment UI won't load properly if the admin user has an invalid or NULL email address

Database inconsistency (Jira only)

This issue can happen when there are inconsistencies in the AO_6FF49D_ANALYTICS_EVENT_pkey table.

You can see the below log signature in the application log file atlassian-jira.log:

Solution

Based on the scenario identified in the section above:

Invalid email address

The recommendation is to follow the instructions from the document below:

• Resolve invalid email addresses when migrating to the Cloud

Database inconsistency (Jira only)

1. Execute the below queries to confirm if the last_value column is smaller than the MAX("ID"):

   1 2 3 4 SELECT MAX("ID") FROM "AO_AEFED0_USER_INDEX"; SELECT last_value FROM "AO_AEFED0_USER_INDEX_ID_seq"; SELECT MAX("ID") FROM "AO_6FF49D_ANALYTICS_EVENT"; SELECT last_value FROM "AO_6FF49D_ANALYTICS_EVENT_ID_seq";

2. If the value from last_value column is smaller than the value of the column MAX("ID"):

   1. Stop the Jira On-Premise instance.

   2. Take a full backup of your database.

   3. Run the following SQL queries in the Jira On-Premise database:

      1 2 SELECT setval('"AO_6FF49D_ANALYTICS_EVENT_ID_seq"', MAX("ID")) FROM "AO_6FF49D_ANALYTICS_EVENT"; SELECT setval('"AO_AEFED0_USER_INDEX_ID_seq"', MAX("ID")) FROM "AO_AEFED0_USER_INDEX";

   4. Start the Jira On-Premise instance.

   5. Run a full reindex in the Jira On-Premise.

3. If the value from last_value column is greater than the value of the column MAX("ID"), you will need to open a support ticket to investigate this issue.