What to do if your looms don't have sound in Safari

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

You're trying to play a loom in Safari but the sound isn't playing.

Solution

Here's how to fix this:

Safari now has a built in feature that can prevent audio from automatically playing when visiting websites. This feature is typically enabled by default, and will block audio from Loom Videos viewed in Safari.

  1. To ensure that audio is played, first open the Safari menu and click Preferences.

  2. On the Preferences window, click on Websites, then Auto-Play. You should see loom.com listed in the right hand area.

  3. Change the setting from Stop Media with Sound to Allow All Auto-Play.

 

Updated on October 15, 2025

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