Fix Loom Videos That Won't Play or Load (Desktop app only)

Summary

This article covers how to recover video that may not play or load on the desktop app.

Solution

Recovering Interrupted or Failed Uploads

1. Use the [Loom Recovery Page] (https://www.loom.com/recover-videos

2. Restart the Loom Desktop app.

3. If the video still fails to upload after you restart your app, check your local storage for any unsaved video parts.

• Mac: Find the video parts stored on your computer when an upload fails (Mac app) | Loom | Atlassian Support

• Windows: Find the video parts stored on your computer when an upload fails (Windows app) | Loom | Atlassian Support

1. If parts are found, reach out to Support and send the missing parts. In some cases, they can manually repair the recording.