Adjust and Troubleshoot Loom Video Recording Resolution Settings

Summary

This article provides a comprehensive guide to understanding and adjusting video recording resolution in Loom. It covers how to enable higher resolutions (e.g., 1080p or 4K), platform-specific limitations, and troubleshooting steps if resolution options are missing. The goal is to help users maximize video quality across supported Loom platforms, including the desktop app, Chrome extension, and iOS app.

What this covers

• How to select and enable high-resolution recording in Loom (e.g., 1080p, 4K).

• Device and platform limitations for recording resolution.

• Troubleshooting when resolution options are unavailable.

• Steps to ensure settings and devices meet resolution requirements.

Solution

Resolution

1. Adjusting Resolution in the Loom Desktop App

If you want to record in 1080p or 4K using the Loom desktop app, follow these steps: 1. Ensure Your Device Supports the Desired Resolution:

• Your monitor or screen resolution must support the desired quality.

• For 4K recording, your display resolution must be set to 3840 x 2160 pixels.

• For 1080p recording, the display resolution must be at least 1920 x 1080 pixels.

2. Check and Set Display Resolution (Windows):

• Right-click on your desktop and select Display settings.

• Under the Display resolution section, choose 3840 x 2160 (for 4K) or 1920 x 1080 (for 1080p).

3. Check and Set Display Resolution (Mac):

• Go to System Settings > Displays.

• Adjust the resolution to 3840 x 2160 (for 4K) or 1920 x 1080 (for 1080p).

4. Enable Higher Resolution in Loom:

• Open the Loom desktop app and go to More > Settings > Video Quality.

• Choose the desired resolution (e.g., 1080p or 4K).

5. Test and Confirm:

• Record a short video and check the resolution of the saved file.

Note: If the 4K option is unavailable despite meeting all requirements, take a screenshot of your display resolution and contact Loom Support for further investigation.

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2. Adjusting Resolution in the Loom Chrome Extension

The Loom Chrome extension only supports lower resolutions for certain use cases:

• Camera-Only Recordings: Limited to 720p.

• For higher resolutions (e.g., 1080p), use the Loom desktop app instead.

3. Adjusting Resolution on the Loom iOS App

The Loom iOS app currently does not support changing recording resolution or recording in 4K. Mobile recordings are limited to **720p**, regardless of subscription tier. To record in higher resolutions, use the Loom desktop app or Chrome extension.

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4. Troubleshooting Missing Resolution Options

If you don’t see options for higher resolution recordings: 1. Verify that your device and display meet the resolution requirements (see Step 1 above). 2. Ensure you are using the Loom desktop app, as the Chrome extension and iOS app have resolution limitations. 3. Restart the Loom app after adjusting display settings. 4. If the issue persists in the desktop app:

• Take a screenshot of your current display resolution settings.

• Contact Loom Support with details of the issue and your screenshot.

Notes or Limitations

• The Loom iOS app only supports recording in 720p and does not offer resolution adjustments at this time.

• The Loom Chrome extension supports only up to 720p for camera-only recordings. Use the desktop app for higher resolutions.

• Loom recordings may appear lower quality during live preview but save at the selected resolution (e.g., 1080p or 4K).