You don't have permission to view this page when linking a Confluence page to a JIRA applications issue
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When you have an application link between a JIRA application and Confluence page, the page is linked yet the message "You do not have permission to view this page" is displayed. If you click on the page, you will be able to access it just fine.
Causes
The main known causes to this problem are:
Remote API (XML-RPC & SOAP) features in Confluence are disabled
If a Trusted Application link is being used to connect JIRA and Confluence:
The Outgoing "IP Patterns" and/or "Remote Addresses" boxes are not configured correctly.
Certificate timeout error.
Resolution
For Cause #1
Follow the Enabling the Remote API documentation to adjust that setting on Confluence.
For Cause #2
Optional: Switch to an OAuth application link between JIRA application and Confluence, rather than Trusted Applications. OAuth will not need the below settings. See How to adjust an existing Application Link to use OAuth for instructions.
Recommended:
Follow the Trusted Applications authentication Troubleshooting Guide:
Under the Problems caused by incorrect URL filters heading, and ensure you have at least the below URLs allowed in the incoming section for Confluence end of the link.
1 2 3/rpc/xmlrpc /plugins/servlet/applinks/whoami /plugins/servlet/streamsSet certificate timeout value to zero if any certificate error/warning message occurs in the logs,
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