Workflow validator doesn't work on approval step transitions in JSM Cloud

Summary

Learn why workflow transition validators included in an approval step are not applied. The approver can approve or decline the request even if the required field is empty.

Solution

Approval steps bypass workflow validators

Approval steps bypass workflow transitions. This is an expected behavior, and there is a feature request to improve this:

• JSDCLOUD-6988 - Approval steps should not bypass workflow validator

Work around this limitation

As of now, it won't be possible to enforce the validator on the sametransition as the approval step.

As a workaround, use two transitions instead: one to validate the required fields, and another transition with the Approval step.