Workflow Transitions or Issue Edits Fail on Some Browsers
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When editing or moving issues through a transition, the action fails with a message like:
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Unable to perform action
The issue no longer exists.
The current issue is null. Cannot display the issue.
Errors like the following are seen in the logs:
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ERROR [webwork.multipart.MultiPartRequestWrapper] java.lang.reflect.InvocationTargetException
The problem may only occur on some browsers, most likely Safari. The problem may occur on some workflow transitions, but not others.
Cause
The HTML for an user-defined custom field has an id attribute, but is missing the name attribute.
Resolution
Add a name attribute for the user-defined custom field or remove the custom field.
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