Workflow transitions or create issue failing due to missing class 'com.atlassian.labs.jira.workflow.HipChatPostFunction'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
One or more of the actions (create, workflow transition) are failing with the following error :
The following appears in the atlassian-jira.log
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2015-10-12 10:35:36,913 http-apr-8082-exec-11 ERROR xxxxx 635x4921x1 1wd5jf9 31.24.4.139,127.0.0.1 /secure/QuickCreateIssue.jspa [atlassian.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.atlassian.labs.jira.workflow.HipChatPostFunction'
java.lang.ClassNotFoundException: com.atlassian.labs.jira.workflow.HipChatPostFunction
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1720)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1571)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:50)
Cause
Seems like the problem is coming from the HipChat plugin in JIRA.
Resolution
Go to the respective project workflow configuration and edit the respective transition.
Check if any post function call "HipChatPostFunction". If yes, please remove it and publish the workflow.
Test the problem again.
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