Workflow Action Invalid error thrown when moving an issue between columns on JIRA Agile Board
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
User is receiving "workflow action invalid" error when moving an issue between columns
Once the user closes the error, the issue appears to have been moved/transitioned successfully.
When making the following actions...
1) Go to our an Agile Board.
2) Add an issue from the backlog into the sprint.
3) Progress the issue across the columns until it get to a certain column where the error is shown.
1
It seems that you have tried to perform a workflow operation (XXXXXX) that is not valid for the current state of this issue (XXXXXX). The likely cause is that somebody has changed the issue recently, please look at the issue history for details. Please refresh the issue and try again.
No errors are recorded in the log files.
Cause
A certain transition in the workflow is corrupted. The cause of this corruption is unknown.
Resolution
Delete the affected transition and create a new one. ( Re-create )
1. First copy the affected workflow
2. On the copied workflow ,you will need to delete the the corrupted transition from the appropriate steps , then recreate a new transition on the appropriate steps.
3. Publish the workflow.
4. Now go back to Workflow Schemes
5. Locate the affected workflow scheme , click Edit
6. Click Add Workflow > Add Existing
7. Then pick the newly copied workflow with the re-created transition from above.
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