Where are the Insight/Assets logs for Data Center installations
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When we install the Insight (now called Assets) app on a Jira data center installation, the Insight logs are not stored with the other Jira logs and are not part of the Support zip by default. This page explains where these logs are stored. Jira Data Center has had Assets built-in since JSM 4.15.
Solution
The below mentioned solution works for the insight versions prior to Jira 4.20.4 and Insight 9.1.4:
On Data Center - Insight will keep all its log files in
/jira-shared-home/log/These logs are not part of the Support zip by default.
When Jira is restarted, it adds the Insight logs directory location to the atlassian-jira.log file
So, if you need to know the location for the Insight logs on your instance, try to do a grep for :
1grep 'Insight log directory' atlassian-jira.log*You should get results like this :
1 2 3 4 5 6 7atlassian-jira.log.1:2020-12-14 10:41:54,971+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.i.schema.log.ImportObjectSchemaLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-14 10:41:54,975+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.i.schema.log.ExportObjectSchemaLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-14 10:41:54,977+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.automation.log.AutomationLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-14 10:41:54,979+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.i.schema.log.ImportLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-14 10:41:54,981+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.core.audit.InsightAuditLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-14 10:41:54,983+0100 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.r.j.p.i.s.i.schema.log.InsightWorkflowLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/log atlassian-jira.log.1:2020-12-28 12:02:13,359+0100 ThreadPoolAsyncTaskExecutor::Thread 13 WARN [c.r.j.p.i.s.i.schema.log.ImportObjectSchemaLogger] Insight log directory: /Users/aaa/deployments/jira8110/jira-home/logThis is how we can confirm the location of the logs.
This is an LS from a Shared Home/log folder:
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log % ls
insight_audit.log
insight_import.log
insight_automation.log
insight_objectschema_export.log
insight_automation.log.2022-01-20
insight_objectschema_import.log
insight_automation.log.2022-01-21
insight_workflow.log
insight_automation.log.2022-01-24Changes were implemented for the insight version later than Jira 4.20.4 and Insight 9.1.4. So, the log location will be under the JIRA_HOME\log folder in each node and included in the support.zip.
Insight Import Logs
There are two types of imports in Insight:
Scheduled import
It occurs in the node defined in the "Dedicated Scheduling Node" setting in "Administration > Manages apps > Insight Configuration > Dedicated Scheduling Node."
Manual imports
These are triggered manually by a Jira administrator.
The import logs will be present on whichever node the import is executed from.
As a result, in a multi-node Data Center configuration, the insight import logs are not kept in one central location but rather on the node executing the import in the <Jira_Home>/log directory.
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