When editing any text field on a a JIRA issue, typing letter 'm' on the keyboard focuses to the new comment section
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When editing any text field on a a JIRA issue or simply focusing on a "Edit Issue" form, typing letter 'm' on the keyboard focuses to the new comment section. The text is immediately added to a new comment, which is interrupting the user from editing the issue and its fields.
Environment
Jira 8.x
Cause
Although Jira has a shortcut to add a new comment (letter 'm'), by default, this keyboard shortcut gets captured only when viewing an issue and not while editing it.
The cause for this problem is a custom plugin, injecting the front-end code and changing when the keyboard shortcut gets captured.
For example, Threaded comments for Jira is one plugin known to be causing the problem.
Solution
To work around the problem instantly, uninstall / disable the offending plugin.
If you are not sure which plugin is causing the problem, enable Safe Mode for plugins (to disable all plugins) and then keep enabling the plugins, one by one, until the issue is reproduced again.
Contact the plugin vendor to see if there is a solution for the problem caused by that plugin.
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