We're missing something error at login to Jira server via mobile app
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Still seeing We're missing something error on Jira Server mobile app, even after consulting the following KBs:
Cause
The third-party app Prevent Anonymous Access is forcing requests to be logged in, including the request to <base-URL>/server-info which is needed by the mobile app to validate against.
Diagnosis
Make a HEAD request to <base-URL>/server-info
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curl -I HEAD https://jira.local/jira/server-info
curl: (6) Could not resolve host: HEAD
HTTP/2 200
server: nginx/1.14.0 (Ubuntu)
date: Mon, 09 Dec 2019 13:13:47 GMT
content-type: text/html;charset=UTF-8
x-arequestid: 1273x1566x1
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
content-security-policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira
jira-base-url: https://jira.local/jira
is-data-center: false
x-asen: SEN-500
set-cookie: atlassian.xsrf.token=BR5R-6ZK8-JR3X-K66R_089c52687f87470f56fafd1baa7d8650141e794a_lout; Path=/jira; Secure
set-cookie: JSESSIONID=24C1810FB3BC08277D80DB190FCDD48D; Path=/jira; Secure; HttpOnly
x-asessionid: 11j5o8a
x-ausername: anonymous
x-atlassian-dialog-control: permissionviolation
strict-transport-security: max-age=63072000⚠️ Note the additional header x-atlassian-dialog-control: permissionviolation
Resolution
Disable the plugin Prevent Anonymous Access OR WHITELIST the /server-info URL using this plugin.
Note: There may be other plugins which offer a similar functionality, so please be sure to disable any of them.
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