Webhooks have System Fields in a Different Language when Triggered via Automation for Jira's 'Send Web Request' Feature
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When using Automation for Jira's webhook functionality with system fields, the webhook received has system fields in a language different from the default language set in Jira.
Environment
Jira Server / Data Center 8.0.0 and any higher version
Automation for Jira 7.0.0 and any higher version.
Diagnosis
The Automation rule actor is set to run as a different user.
Cause
The language of the System Fields in the webhook is based on the Automation rule actor's profile language, rather than the default language set in Jira.
Solution
To ensure that webhooks are sent in the default language configured in Jira, change the Automation rule actor's language to match the default system language.
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