Viewing Dashboard Fails with NoClassDefFoundError
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This problem is related to a third party plugin, and therefore not supported by Atlassian. See Atlassian Supported Plugins for more information.
Symptoms
Viewing dashboard fails with this message:
1
2
3
4
5
...
Caused by: java.lang.NoClassDefFoundError: com/atlassian/jira/issue/search/SearchSort
at com.tilefile.jira.plugin.portlet.savedfilter.ExtendedSearchRequestPortlet.<clinit>(ExtendedSearchRequestPortlet.java:42)
...
Cause
The error is caused by the third party Saved Filter Extended Portlet plugin being installed. The plugin is no longer compatible with JIRA.
Resolution
Remove the third party plugin or install a plugin that is compatible with JIRA.
Updated on April 8, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.