View Issue is Broken Due to Incompatible Add-On
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The users are unable to see an issue page when clicking from the direct link from issue filter or issue search filter. The browser is loading non-stop and the following can be observed on the browser's console:
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Uncaught TypeError: Cannot read property 'attachEvent' of null batch.js:1965
util.addEvent batch.js:1965
PreviewManager.setupEvents batch.js:2476
PreviewManager.init batch.js:2648
PreviewManager batch.js:2656
run batch.js:1772
(anonymous function) batch.js:4106
e.extend.each batch.js:5
e.fn.e.each batch.js:5
B batch.js:4098
f.event.dispatch batch.js:6
h.handle.i batch.js:6
f.event.trigger batch.js:6
(anonymous function) batch.js:6
e.extend.each batch.js:5
e.fn.e.each batch.js:5
f.fn.extend.trigger batch.js:6
JIRA.trigger batch.js:258
Backbone.define.JIRA.Issues.BaseView.extend.addPanel batch.js:2629
(anonymous function) batch.js:2629
w.each.w.forEach batch.js:287
Backbone.define.JIRA.Issues.BaseView.extend._renderPanels batch.js:2629
Backbone.define.JIRA.Issues.BaseView.extend.render batch.js:2629
Backbone.define.JIRA.Issues.BaseView.extend.render batch.js:2635
Backbone.define.JIRA.Issues.BaseView.extend._handleUpdated batch.js:2635
g.Events.trigger batch.js:297
a.(anonymous function) batch.js:1111
Backbone.define.JIRA.Issues.BaseModel.extend.update batch.js:1190
Backbone.define.JIRA.Issues.BaseModel.extend._handleLoadSuccess batch.js:2617
Backbone.define.JIRA.Issues.BaseModel.extend._onLoadFromViewIssueData batch.js:2617
o batch.js:5
p.fireWith batch.js:5
(anonymous function) batch.js:1202
o batch.js:5
p.fireWith batch.js:5
p.fire batch.js:5
(anonymous function) batch.js:1204
setPending.m.error batch.js:1204
(anonymous function) batch.js:1204
o batch.js:5
p.fireWith batch.js:5
p.fire batch.js:5
(anonymous function) batch.js:1200
o batch.js:5
p.fireWith batch.js:5
(anonymous function) batch.js:5
o batch.js:5
p.fireWith batch.js:5
w batch.js:7
dCause
This behavior is identified to be caused by the incompatibility of JIRA Markdown plugin. Currently JIRA Markdown plugin doesn't support JIRA 6 version. This improvement is currently being tracked here:
https://bitbucket.org/bbaker/atlassian-markdown/issue/9/jira-6-support
Workaround
Disable the JIRA Markdwon plugin add-on until the improvement request is fixed.
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