Using Not Equals on a Resolution does not return Unresolved Issues
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When using the
resolution = UnresolvedJQL issues are returned.When using
resolution != Fixed, issues with an Unresolved resolution are not returned.
Cause
The Unresolved status is considered to be a null value, so not equals will not return it.
Workaround
Use the resolution != Fixed OR resolution is EMPTY JQL to return these issues.
ℹ️ If using a project in this query, ensure to use parenthesis, for example project = CAPTAINPLANET AND (resolution != Fixed OR resolution is EMPTY).
Was this helpful?