Users can't create issues "Account: Account is required"

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

After enabling a Tempo Plugin, an error is thrown anytime users tries to create issues.

Environment

Jira Data Center with a Tempo plugin installed on top.

Cause

When turning on a Tempo plugin, the Custom Field Account: Account is needed and made required to create issues but the field isn't made available on the create issue screen.

Resolution

  • navigate to Cog Icon > Issues > Fields - Custom Fields and see if the field Account: Account exists.

  • Edit the Field configuration that Account: Account is associated with by navigating to Cog Icon > Issues > Field Configurations then select Configure

  • Edit the field so that it is either optional or so that it says show

Updated on April 11, 2025
Platform
Data Center only
Product
Jira Software Data Center
On this pageProblemEnvironmentCause

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