Users cannot see projects, issues, or any Jira content after login
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
All Jira users are unable to browse projects, issues, tasks or any other content.
When any user logs in, the Projects and Issues tabs are missing from the Jira navigation bar.
Solution
Check for deleted 'users' group
This behavior occurs when the group 'users' has been deleted from the instance.
The group 'users' is the default group configured under the Jira Users Global Permissions. Removing the group causes every user to stop being a Jira User. Users with Application Access to Jira will appear to be logged in but will see the Log In link at the top right.
The group 'users' is also the default group configured to Browse projects. Removing the group disables the ability to Browse projects and thus see any issues.
Manually recreate the 'users' group with its original permissions
ℹ️ The following steps will restore the default configuration. A custom configuration might require different steps.
Create the users group and assign users and permissions to it by doing:
Log in to Jira as an administrator
Navigate to Groups administration
For example: https://<instance-name>/secure/admin/user/GroupBrowser.jspa
Add group 'users' with the Add Group tool
Add all users required to login to the new group 'users' using the Bulk Edit Group Members tool
Navigate to Global Permissions
For example: https://<instance-name>/secure/admin/GlobalPermissions!default.jspa
Add the 'users' group to Jira Users Permissions at the bottom of the page
By default the group 'users' also has Browse Users, Create Shared Objects, Manage Group Filter Subscriptions and Bulk Change permissions
Add the 'users' group to those permissions as well to restore the default configuration
Navigate to Projects administration
For example: https://<instance-name>/secure/project/ViewProjects.jspa
For every project listed, add the group 'users' to the Role Users
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