Users are Unable to Log Out of Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users attempt to log out normally from Jira, but are logged back in automatically on re-visiting the site without having to put in their credentials again. The "You have successfully logged out of Jira" page is not shown when users attempt to log out.
Environment
Any Jira environment containing a proxy server or other network device capable of issuing HTTP redirect messages between Jira and the user.
Diagnosis
If the following conditions are present in the environment this article may apply:
Proxy server or other network device sends a "302 FOUND" or similar redirect when user is logging out.
When Bypassing the proxy server, logging out works normally as expected
The only way for a user to fully log out normally without bypassing the proxy is to clear their cookies in the browser.
Cause
The proxy server is interrupting the browser's request for Jira's logout address. This is normally similar to the following:
https://jirabaseurl/logout?atl_token=<token>
Solution
Modify the proxy server rules so that it does not redirect traffic to the logout URL. The exact rule modifications and steps to do so will vary depending on your proxy server type and configuration details.
As per our Atlassian Support Offerings section on Third Party Integrations, we are not able to provide support for configuring or troubleshooting a proxy server, load balancer, or other network devices or software. Please carefully consult your vendor documentation when planning to perform these changes.
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