User Profile Page Shows a Blank Screen
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
The User profile page shows a blank screen.
Environment
Jira Data Center
Diagnosis
The following appears in the atlassian-jira.log file:
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/rest/appfusions/gplus/signin/latest/session [atlassian.googleplus.rest.GPlusSessionResource] Anti-request forgery token does not match
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/secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.appfusions.jira.google-apps-jira-auth:google-auth-gadget/gadgets/login.xml1
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/secure/ViewProfile.jspa [webwork.util.ValueStack] query="/hasMoreThanOneProfileTabs" {[id="null" type="5" values=""]} {[id="hasMoreThanOneProfileTabs" type="8" values=""]}
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
...
Caused by: java.lang.NoClassDefFoundError: com/opensymphony/user/User
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2521)
at java.lang.Class.privateGetPublicMethods(Class.java:2641)
at java.lang.Class.getMethods(Class.java:1457)
at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$GhettoInitter.maybeInit(AbstractJiraModuleDescriptor.java:301)
at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$1.create(AbstractJiraModuleDescriptor.java:54)
at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:182)
...
Caused by: java.lang.ClassNotFoundException: com.opensymphony.user.User
at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772)
at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73)
at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690)FILL IN LOG
Cause
The Google Drive in JIRA add-on is incompatible with the current version of JIRA.
Solution
Resolution
Download a compatible version of 'Google Drive in JIRA' from https://www.appfusions.com/display/GDOCSJ/Downloads+and+Notes
Update the add-on through JIRA's Universal Plugin Manager as described in installing by file upload.
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