User 'null' does not have permission to see issue
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The problem is started to happens when:
Create or edit an issue.
Linking an issue.
Transit an issue.
The following appears in the JIRA UI:
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Referer URL: https://jira.abc.com/issues/?filter=-2
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.assertIssueIsValid(AbstractIssueSelectAction.java:565)
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssueObject(AbstractIssueSelectAction.java:173)
at com.atlassian.jira.web.action.issue.DeleteIssue.isCurrentDeletedIssue(DeleteIssue.java:39)
at com.atlassian.jira.web.action.issue.DeleteIssue.getViewUrl(DeleteIssue.java:47)
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:34)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)HAR file will shows 401 error code when trying to close the create issue pop up screen:
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POST https://jira.abc.com/secure/QuickCreateIssue.jspa?decorator=none 401 (Unauthorized)
ajax[40652322] error : {
successful : false,
status : 401,
statusText : error,
hasData : true,
readyState : 4,
requestId : 40652322,
aborted : undefined,
}Cause
The problem is caused by the JIRA Automation Plugin.
Workaround
Disable the JIRA Automation Plugin.
Resolution
The problem has been traced in https://bitbucket.org/atlassianlabs/automation/issues/69/on-create-edit-issues-user-get-permission
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