User avatar is missing from Jira server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The user avatar is missing in activity stream, user profile especially after upgrade.
Cause
The avatar was missing in the JIRA Home Directory especially after JIRA migration.
The User running the JIRA process does not have appropriate permissions on the JIRA Home Directory.
The Gravatar feature was automatically turned on following an upgrade from earlier versions of JIRA to JIRA 5.1 and above.
Workaround
Copy the JIRA-HOME/data from your old instance to new instance if you performing migration earlier.
If the directory is there, make sure that the User that executes JIRA has the Read/Write permission on JIRA-HOME/data/ and sub-directories.
Proceed to Administration > System > General Configuration > Use Gravatar for user avatars and turn off the feature.
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