Upgrading from JIRA 6.x to JIRA 7.0 fails
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Unable to successfully upgrade JIRA from 6.x to 7.x
The following appears in the catalina-out.log
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2016-02-19 11:39:14,706 JIRA-Bootstrap ERROR [c.a.jira.startup.IndexRecoveryLauncher] Automatic index recovery failed
com.atlassian.cache.CacheException: com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: com.atlassian.util.concurrent.LazyReference$InitializationException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.burningcode.jira.issue.customfields.impl.WatcherFieldType': Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.burningcode.jira.issue.customfields.impl.WatcherFieldType]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.impl.MultiUserCFType.<init>(Lcom/atlassian/jira/issue/customfields/persistence/CustomFieldValuePersister;Lcom/atlassian/jira/issue/customfields/manager/GenericConfigManager;Lcom/atlassian/jira/issue/customfields/converters/MultiUserConverter;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/bc/user/search/UserPickerSearchService;Lcom/atlassian/jira/web/FieldVisibilityManager;Lcom/atlassian/jira/issue/fields/rest/json/beans/JiraBaseUrls;Lcom/atlassian/jira/util/EmailFormatter;)
at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:84)Cause
This is caused by the JIRA Watcher Plugin 2.5.14, which is not supported in JIRA 7.x
Resolution
Proceed to either remove or update the plugin accordingly.
Updated on April 8, 2025
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