Upgrade to JIRA 6.4.x failed with the errors "com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When user try upgrade JIRA 6.3.x to 6.4.x, the following appears in the atlassian-jira.log:
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2015-07-17 10:48:41,122 localhost-startStop-1 WARN [atlassian.jira.index.AccumulatingResultBuilder] Indexing failed for Issue - 'xxxxx'1
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com.atlassian.cache.CacheException: com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: com.atlassian.util.concurrent.LazyReference$InitializationException:
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType':
Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType]:
Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.impl.UserCFType.<init>(Lcom/atlassian/jira/issue/customfields/persistence/CustomFieldValuePersister;Lcom/atlassian/jira/issue/customfields/converters/UserConverter;Lcom/atlassian/jira/issue/customfields/manager/GenericConfigManager;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/issue/fields/config/manager/FieldConfigSchemeManager;Lcom/atlassian/jira/project/ProjectManager;Lcom/atlassian/jira/template/soy/SoyTemplateRendererProvider;Lcom/atlassian/jira/security/groups/GroupManager;Lcom/atlassian/jira/security/roles/ProjectRoleManager;Lcom/atlassian/jira/bc/user/search/UserPickerSearchService;Lcom/atlassian/jira/issue/fields/rest/json/beans/JiraBaseUrls;Lcom/atlassian/jira/user/UserHistoryManager;Lcom/atlassian/jira/user/UserFilterManager;Lcom/atlassian/jira/bc/user/search/UserPickerSearchService;Lcom/atlassian/jira/util/I18nHelper;Lcom/atlassian/jira/util/EmailFormatter;)1
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2015-07-17 10:48:41,138 localhost-startStop-1 ERROR [atlassian.jira.upgrade.UpgradeManagerImpl] Exception thrown during upgrade: Indexing completed with 1 errors
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors
at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:239)Cause
The latest version of User Group Picker add-on is no longer support JIRA 6.4.x according to the add-on announcement.
Workaround
Disable the User Group Picker add-on.
Reindex with the lock and index option.
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