Upgrade to JIRA 4.3 or Later Fails
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Upgrades from JIRA 4.0, 4.1, or 4.2 to 4.3 or later fail; the following appears in the atlassian-jira.log:
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2013-04-03 21:48:22,236 JiraImportTaskExecutionThread-1 WARN admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [jira.upgrade.tasks.UpgradeTask_Build602] Group not migrated. Group: uat Dev users. Error: ORA-00001: unique constraint (JIRADBUSER.UK_GROUP_NAME_DIR_ID) violated
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors during Upgrade Task: Converting Users and Groups to new structure for Crowd Embedded.
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors occurred during upgrade:
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Error: JIRA is unable to migrate the User Group: '<groupname>' because there is another group with the same name, that differs only by case.<br/>You need to resolve the duplicates before upgrading JIRA. Please see <a href="http://docs.atlassian.com/jira/docs-044/Upgrading+JIRA">Upgrading JIRA</a> for details.Cause
Administrators are expected to remove any duplicate groups from JIRA prior to this upgrade, as described in the JIRA 4.3 Upgrade Guide. If this task is not completed, the listed error will result.
Resolution
Roll back the upgrade
Adjust the configuration in your earlier JIRA
Redo upgrade
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