Update Message or Description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket

Summary

Problem

It is not possible to update the summary or description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket. This is expected behaviour as it is not a part of the integration (Jira Service Management Cloud / Jira Software Cloud).

The below mentioned workaround can help if you want to update the Opsgenie alert with the updated summary or description of the Jira ticket.

Environment

Jira Service Management Cloud / Jira Software Cloud integrated with Opsgenie via the New Integration:

• Integrate Opsgenie with Jira Service Management Cloud

• Integrate Opsgenie with Jira Software Cloud

Solution

You can follow the approach mentioned below to configure the Automation rule in Jira to update the Alert message or description in Opsgenie.

1. Create an API Key in Opsgenie for Authorization purposes.

   1. Navigate to Settings → API key management.

   2. Click on Add new API key

   3. Add a Name > Select the following option for Access rights:

      - Read

      - Create and update.

   4. Click on Add API key and copy it.

2. Create an Automation Rule in Jira.

   1. Open the project that you have chosen while adding the Jira Service Management/Jira Software integration in Opsgenie.

   2. Navigate to Project Settings → Automation → Create Rule.

      1. Trigger: Select the Field Value Changed action

         1. Fields to monitor for: Summary and Description

         2. Change type:Any changes to the field value

         3. For: Edit issue, Transition issue and Assign issue

            

      2. New condition: IF/ELSE block - select smart value condition

         1. First value: {{fieldChange.fieldID}}

         2. Condition: Equals

         3. Second value: Summary

      3. New Action: search for Send web Request action

         1. Paste the below values accordingly:

            Web Request URL: https://api.opsgenie.com/v2/alerts/{{issue.key}}/message?identifierType=alias

            Headers:

            Authorization: GenieKey <API Key from Step 1.d above>

            Content-Type: application/json

            HTTP method: PUT

            Web request body: Custom data

            Custom data:

            {

            "message":"{{issue.summary}}"

            }

         2. Click Next.

      4. Add Else- repeat steps (2 b.ii to 2 b.iii) for description field. The complete rule should look as follows

         

Note:

You can import this automation rule in your cloud site using the below. Once the import is completed, please add your API key from step 1.d above and save it.

• copy the following code-block and save it into a JSON file

  update Alert message and description in Opsgenie.json

  1 {"cloud":true,"rules":[{"id":18044498,"clientKey":"ad17720c-bb93-3576-ad85-64ffac1c57a8","name":"update Alert message and description in Opsgenie","state":"ENABLED","description":"","authorAccountId":"5fab9d519494af006e079d19","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1709030159470,"updated":1709034461635,"trigger":{"id":"407858433","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":2,"type":"jira.issue.field.changed","value":{"changeType":"ANY_CHANGE","fields":[{"value":"summary","type":"field"},{"value":"description","type":"field"}],"actions":["edit","transition","assign"]},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"407858434","component":"CONDITION","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.condition.container.block","value":null,"children":[{"id":"407858435","component":"CONDITION_BLOCK","parentId":"407858434","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"407858437","component":"ACTION","parentId":"407858435","conditionParentId":null,"schemaVersion":1,"type":"jira.issue.outgoing.webhook","value":{"url":"https://api.opsgenie.com/v2/alerts/{{issue.key}}/message?identifierType=alias","headers":[{"id":"_header_1709028437056","name":"Authorization","value":"GenieKey 197c3425-f486-4917-a5ab-4b84be336447","headerSecure":false},{"id":"_header_1709028475651","name":"Content-Type","value":"application/json","headerSecure":false}],"sendIssue":false,"contentType":"custom","customBody":"{\n\"message\":\"{{issue.summary}}\"\n}","method":"PUT","responseEnabled":false,"continueOnErrorEnabled":false},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"407858436","component":"CONDITION","parentId":null,"conditionParentId":"407858435","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{fieldChange.fieldID}}","second":"summary","operator":"EQUALS"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"407858438","component":"CONDITION_BLOCK","parentId":"407858434","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"407858440","component":"ACTION","parentId":"407858438","conditionParentId":null,"schemaVersion":1,"type":"jira.issue.outgoing.webhook","value":{"url":"https://api.opsgenie.com/v2/alerts/{{issue.key}}/description?identifierType=alias","headers":[{"id":"_header_1709028437056","name":"Authorization","value":"GenieKey 197c3425-f486-4917-a5ab-4b84be336447","headerSecure":false},{"id":"_header_1709028475651","name":"Content-Type","value":"application/json","headerSecure":false}],"sendIssue":false,"contentType":"custom","customBody":"{\n \"description\":\"{{issue.description}}\"\n}","method":"PUT","responseEnabled":false,"continueOnErrorEnabled":false},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"407858439","component":"CONDITION","parentId":null,"conditionParentId":"407858438","schemaVersion":1,"type":"jira.comparator.condition","value":{"first":"{{fieldChange.fieldID}}","second":"description","operator":"EQUALS"},"children":[],"conditions":[],"connectionId":null}],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[],"labels":[],"tags":[{"id":57737536,"tagType":"IS_RULE_UPDATED","tagValue":"true"}],"ruleScope":{"resources":["ari:cloud:jira:f61a7458-e4b6-4cd5-8864-59121ebe0213:project/10031"]},"ruleHome":{"ruleLifecycleHome":{"locationARI":"ari:cloud:jira:f61a7458-e4b6-4cd5-8864-59121ebe0213:project/10031"},"ruleBillingHome":{"locationARI":"ari:cloud:jira-servicedesk::site/f61a7458-e4b6-4cd5-8864-59121ebe0213"}},"writeAccessType":"UNRESTRICTED","collaborators":[],"billingType":"NORMAL"}]}

References:

1. Opsgenie alert API

2. Jira Automation Conditions

3. Import automation rules to a Jira cloud site

If you encounter issues or require further clarification on the topic, please consider reaching out to Atlassian Support for further assistance.