Update Message or Description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket

Summary

This article will provide you with a solution to automatically update the summary or description of an alert in Opsgenie when these fields are updated in the Jira work item.

The solution applies to Opsgenie integrated with Jira using:

• Integrate Opsgenie with Jira Service Management Cloud

• Integrate Opsgenie with Jira Software Cloud

Solution

Expected behavior

The information between the summary and description fields is not synchronized by default. This is expected behavior, as it is not part of the integration between Opsgenie and Jira cloud/Jira Service Management cloud.

Use automation to sync information

Use automation to You can follow the approach mentioned below to configure the Automation rule in Jira to update the Alert message or description in Opsgenie.

1. Create an API Key in Opsgenie for Authorization purposes.

   1. Navigate to Settings → API key management.

   2. Click on Add new API key

   3. Add a Name > Select the following option for Access rights:

      - Read - Create and update.

   4. Click on Add API key and copy it.

2. Create an Automation Rule in Jira.

   1. Open the project that you have chosen while adding the Jira Service Management/Jira Software integration in Opsgenie.

   2. Navigate to Project Settings → Automation → Create Rule.

      1. Trigger: Select the Field Value Changed action.

         1. Fields to monitor for: Summary and Description

         2. Change type:Any changes to the field value

         3. For: Edit issue, Transition issue, and Assign issue

      2. Add a Condition: IF/ELSE block - select smart value condition.

         1. First value: {{fieldChange.fieldID}}

         2. Condition: Equals

         3. Second value: Summary

      3. Inside the IF branch, add an Action: Send web Request action.

         1. Paste the below values accordingly:

            Web Request URL: https://api.opsgenie.com/v2/alerts/{{issue.key}}/message?identifierType=alias Headers: Authorization: GenieKey <API Key from Step 1.d above> Content-Type: application/json HTTP method: PUT Web request body: Custom data Custom data: { "message":"{{issue.summary}}" }

         2. Click Next.

      4. Add Else and repeat steps 2 (add a condition in the new ELSE branch) and 3 (in the new branch, add a Send web request action) for the Description field.

The complete rule should look as follows:

You can import this automation rule into your cloud site using the JSON snippet below. Copy the code and save it in a .json file using a text editor. Once imported, update it to use your API key from step 1.d above and save it.

update Alert message and description in Opsgenie.json

Related content

1. Opsgenie alert API

2. Jira Automation Conditions

3. Import automation rules to a Jira cloud site