Unrecognized function 'getJiraHelpUrl'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA is hitting into a error 500 page when accessing the Permissions Schemes.
The following appears in the atlassian-jira.log
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2016-08-08 02:28:34,704 http-nio-127.0.0.101-8080-exec-5 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [javax.servlet.jsp.JspTagException: Soy rendering failed for template '%s'.] with root cause
com.google.template.soy.base.SoySyntaxException: In file /opt/j2ee/domains/generiscorp.com/jira/atlassian-jira-software-7.1.4-standalone/atlassian-jira/includes/jira/admin/permissions/templates/ViewPermissionSchemes.soy:17, template JIRA.Templates.ViewPermissionSchemes.help: Unrecognized function 'getJiraHelpUrl' (encountered function call "getJiraHelpUrl('project.permissions')").
at com.google.template.soy.base.SoySyntaxException.createWithoutMetaInfo(SoySyntaxException.java:52)
at com.google.template.soy.parsepasses.CheckFunctionCallsVisitor$CheckFunctionCallsExprVisitor.visitFunctionNode(CheckFunctionCallsVisitor.java:185)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visit(AbstractExprNodeVisitor.java:115)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visit(AbstractExprNodeVisitor.java:71)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visitChildren(AbstractExprNodeVisitor.java:128)
at com.google.template.soy.parsepasses.CheckFunctionCallsVisitor$CheckFunctionCallsExprVisitor.visitExprNode(CheckFunctionCallsVisitor.java:127)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visitExprRootNode(AbstractExprNodeVisitor.java:151)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visit(AbstractExprNodeVisitor.java:78)
at com.google.template.soy.exprtree.AbstractExprNodeVisitor.visit(AbstractExprNodeVisitor.java:71)
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
at com.google.template.soy.parsepasses.CheckFunctionCallsVisitor.visitSoyNode(CheckFunctionCallsVisitor.java:95)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitCallParamNode(AbstractSoyNodeVisitor.java:324)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitCallParamValueNode(AbstractSoyNodeVisitor.java:316)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:112)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
...
at com.atlassian.jira.web.tags.SoyTemplateTag.doEndTag(SoyTemplateTag.java:99)
at jsp.secure.admin.views.permissions.viewschemes_jsp._jspx_meth_ww_005fsoy_005f0(viewschemes_jsp.java:565)
at jsp.secure.admin.views.permissions.viewschemes_jsp._jspService(viewschemes_jsp.java:194)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
... 18 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:37)
... 74 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 37 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
... 50 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
... 66 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 90 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)Cause
The “Soy Function” plugin is disabled. The Soy plugin is used as part of some templates for JIRA and when it is disabled, JIRA is not able to call those functions on which it relies.
Resolution
Enable the “Soy Function” plugin
Navigate to the Manage Add-ons page
Select All-add-ons
Search for "Soy Function Plugin"
Ensure that it is enabled
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