Unexplained changes in Two dimensional filter statistics gadgets for None and Irrelevant values
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
You see unidentifiable values in Two dimensional filter statistics gadget, such as None and Irrelevant. The results number of these values may have drastically changed without any explanation. Apart from that, clicking on some of the hyperlinks in the gadget results will lead to the search page with different number of results.
Example: Clicking on 6 highlighted in the red box leads to issue navigator with 0 results
Environment
Any version of Jira
Diagnosis
You have recently made changes (or might not be aware of changes) to custom field context configurations: Configuring custom field contexts
Cause
Changes were made to the custom field context configurations by adding/removing certain projects from it. A re-index was not performed after these changes. This causes the search results and gadgets to be returning stale results.
Some additional information.
'None' will be used when the custom field of applicable issues doesn't have any value
Eg. the field is applicable for BB-1 but BB-1 does not have any values for this field
'Irrelevant' will be used for issues returned by the filter query but the custom field is not applicable to
Eg. the field is not applicable for project BB but the filter used by your gadget returns issues from project BB
Solution
Run a re-indexing to update all indexes: Search indexing.
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