Understand the behavior of bold and non-bold alerts in Opsgenie

Summary

Some alerts show bold and others don't. Understand what is the behavior of bold and non-bold alerts in Opsgenie.

Solution

What is the expected behavior of alerts?

The expected behavior is as follows:

• The alert text should be displayed in bold if the user has not yet viewed it (that is, if they have opened the alert detail page).

• Conversely, the alert text should not be highlighted or bolded if the user has already opened it.