Resolve Missing Email Addresses in People Section - Jira Cloud

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

This article contains details of the scenario where the email address of a few of the users is not visible in the People section under the project settings.

Solution

Profile and visibility settings

Each user can control who sees their email address by adjusting their profile and visibility settings.

Follow the steps below to update the email visibility for your account:

  • Navigate to your Profile and Visibility settings

  • The user can choose whether the email needs to be shared with the organization, anyone, or only with admins.

  • Once the setting is updated, the email should be visible to the user in the people section.

Updated on April 23, 2025

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