Unable to view teams options within Jira Service Management when clicking on Teams
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When a user clicks on "Teams" within the Jira instance it displays "View your profile" and the user does not see options such as "Create teams" / "Your teams" etc.
As displayed in the screenshot below:
Diagnosis
Check to see if the user that is trying to access "Teams" is part of a group that has Browse users and groups permissions under global permissions.
Cause
This issue occurs when a user account isn't part of a group that has the Browse users and groups permission under global permission.
Solution
Follow the below-mentioned steps to resolve this issue:
Go to Global settings→ System → Security → Global Permissions
At the bottom of the page you will have the grant permission option.
Select Browse users and groups permission and the necessary group and click on the "ADD" button.
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