Unable to upload CSV file for Assets Import.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This knowledge base article describes a scenario when user try to upload the file for Asset CSV import, user receives a pop-up with error message An unexpected error occurred when uploading the file.
Environment
JSM 4.x, 5.x
Diagnosis
If we analyse har report we find that it doesn't took much time in Waiting for server response. But most of time is used in sending request, appears that user has a slow network connection.
Problem can also be reproduced if we Simulate a slower network connection.
Solution
First ensure that file size is well within Asset Configuration Maximum File upload size.
If csv file is large in size and user's network bandwidth is slow, it would certainly take time to upload file successfully.
Try with network having better speed.
Workaround for network with slow speed is to change AJAX timeout as per How to change the default AJAX timeout in Jira server.
Was this helpful?