Unable to Update the Information of SMTP Mail Server Due to Work Directory
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Updating the SMTP mail server in UI fails with this stack trace:
1
2
3
4
5
6
...
2010-10-08 10:10:22,536 http-8081-3 ERROR [500ErrorPage.jsp\] Exception caught in 500 page /secure/admin/views/mail/updatesmtpmailserver.jsp(67,8) Unable to load tag handler class "webwork.view.taglib.ui.PasswordTag" for tag "ui:password"
org.apache.jasper.JasperException: /secure/admin/views/mail/updatesmtpmailserver.jsp(67,8) Unable to load tag handler class "webwork.view.taglib.ui.PasswordTag" for tag "ui:password"
at org.apache.jasper.compiler.DefaultErrorHandler.jspError(DefaultErrorHandler.java:40)
at org.apache.jasper.compiler.ErrorDispatcher.dispatch(ErrorDispatcher.java:407)
...
Cause
The web application server's work directory (e.g. Tomcat's work directory) contains outdated files or may have been corrupted.
Resolution
Delete the contents of the work/ directory and restart JIRA.
Was this helpful?