Unable to update a Service Management Report Series
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Symptoms
Despite being able to see the field option while filling the filter, trying to Add/Update a Report Series will show the error:
"The option <field_option> for field <field> does not exist."
A similar error pops up on the Browser Console:
1
PUT https://instance.atlassian.net/rest/servicedesk/reports/1/servicedesk/PTN/report/42/validate?timescaleId=2 400 ()Additionally, it will not be possible to delete any Series that's currently filtering by the wrong field option
Cause
The field option has been renamed at a certain moment.
Resolution
Go to Custom Fields and look for the problematic field option.
Rename it to the former name (reported by the error message).
Optional:
After renaming the field option back to original, delete any report series that use this field.
Rename the field option to the name you want.
Finally, recreate all the report series
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