Unable to transition issue or move issue to another swimlane after migration/upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Unable to transition issue to any status in JIRA and move issue to other swimlanes in JIRA Agile.
No error exist in logs
Permission helper is checked and have sufficient permission
Diagnosis
Diagnostic Steps
Check on the workflow.
Check in the post-functions and conditions if there's any additional non-default functions exist
Cause
This is caused by JIRA Suite Utilities or any other workflow add-on that might have been deleted or missing during upgrade/migration
Solution
Resolution
Reinstall the necessary add-ons
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