Unable to start JIRA due to configured jira.home must not be a parent directory of the webapp servlet path
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Unable to start JIRA.
The following appears in the atlassian-jira.log:
1
Configured jira.home '/opt/atlassian/jira' must not be a parent directory of the webapp servlet path '/opt/atlassian/jira/jira-5.2.6/atlassian-jira'.
Cause
The JIRA Home Directory path must be separate from the JIRA Installation Directory path.
ℹ️ In the above example the JIRA Home Directory is the parent directory of the JIRA Installation Directory.
Resolution
Separate the <jira-home> and <jira-install> paths.
ℹ️ For more information regarding both, please see either JIRA Home Directory or JIRA Installation Directory.
ℹ️ For information about how to change you JIRA Home directory see Setting your JIRA Home Directory
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