Unable to see default avatar in email notification
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Default avatar is not displayed in email notifications
User/Custom avatars are not affected and displays correctly
Cause
Gravatars are disabled in JIRA. This is currently being tracked in JRASERVER-44025 - Avatar does not display in email notification when Allow Gravatars is set to OFF
Resolution
ℹ️ Enabling Gravatars in JIRA means users will not be able to use JIRA-specific avatars.
Navigate to the General Configuration page
Click the Edit Settings button
Locate the option to Allow Gravatars and set to ON
Click update to make sure the new setting is saved
Updated on April 7, 2025
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